I should’ve stated that he went on a rant on cbcs on his video, not directly at the girl answering the phone. The terrible experience was an indictment of CBCS as a company that he wanted to share on his video than it was about the girl who answered the phone.
Econ for Comics was very pro CBCS prior to this because he wanted to get away from CGC with all their price increases and horrible company practices. He interviewed the ceo of CBCS for his channel and really wanted to give them a try. CBCS really crapped the bed.
Hiring a 3rd party service from Asia; to deal with customer service situations/questions/problems that are North America based is as dumb as it gets.
It can be done with an intricate IT tool-based infrastructure, but I assure you that CBCS does not have that. They can’t even get their Dashboards correct.
Funny thing - the company i’m working for puts the highest and utmost importance on customer service and shows it via salary when equated to other divisions.
I’m actually taking a 1 week course on Enterprise business solutions and part of the course material is how companies undercut and put such a low priority (and salary) on customer service.
For a company that has exactly 1 product (CBCS) - it’s quite pathetic how inconsequential they value C.S. Enough so to go to 1-800-InstantCS for their needs.
You just can’t do that when you manufacture a product to thousands upon thousands of customers.
Oh, I couldn’t agree more. If I ran a company that sold services that required customer service, I would make sure to invest heavily into customer service.
I’ve worked my fair share of customer service jobs long ago, I know exactly how important it is to a company.
One could also argue if you’re customer service is bombarded with calls, complaints and such, then you’re not also focusing on the quality of your actual product itself as well. Fix your product and you won’t drown your customer service reps with bullshit…
Exactly!
They’re not as bad as the other guys though with delivered quality.
I swear I have more “Manufacturing Errors” on my CGC dashboard than I do “Submissions”.
CGC Customer Service is great, but they are inundating their CS with “Manufacturing Errors” (broken cases, chipped cases, wrong labels, scratches on inside and outside of case).
Like I said - Mickey Mouse Club 1 (CBCS) and Mickey Mouse Club 2 (CGC)
Both are pathetic representations of a company - just differently
I’m not sure how these 2 companies could be more poorly managed, piss quality, incompetent, mishandled, inept and STILL survive. I suppose they both have made most of us so much $$$$ over the years, and that keeps them going strong. Because it’s certainly not anything else.
As heavily invested as I am in this B.S. game, secretly I wish someone else would come in and provide well run, consistency, and customer service at affordable rates and reasonable TATS and put these two clowns down for good. They just don’t belong and would surely fail in any other business line that actually has… y’know… like a shred of competition needed in order to survive.
From 90 months to 9 months… wow… I’m impressed. Simply amazing for a Modern with no pressing.
Of course if the bar were lower it’d had been sitting on the ground
