While I may be quick to criticize poor customer service, I also think it is important to shine a light on great customer service.
I know Frankie’s has been a hot topic of late, and there are still some ongoing issues/unresolved shipping delays that have folks a bit restless (I also have outstanding orders/shipping label orders not yet sent), but…
I did recently receive an exclusive I was looking forward to. It arrived damaged…wasn’t really a shipping damage either. Just damage that was above and beyond what I would expect.
I received an immediate response to my inquiry, immediate resolution for the issue, and immediate same day shipping of a replacement which was quickly received in perfect condition along with a note of regret for the trouble.
At any rate, I was quite impressed and wanted to share given the degree of negative feedback there has been recently.