I only started using Comichub again recently with the DC KO and Indy FOMO (hey, that rhymes!). But I don’t have enough fingers on my two hands to list all the issues I have with that site. I even downloaded the app to see if I could get around them…but it doesn’t seem set up to order from individual shops like the website (issue #1).
But yes, many of the shops I used to order from now come up with that “error” when checking out (issue #2). Even shops that have multiple locations are inconsistent (pops up for one, not the other). I can tell you it doesn’t give you the error if you select store pick up as I ended up doing that for one of them (It might be a few months, but they’ve held them for me before).
So that is new and extremely frustrating because many have $20 ordering limits now…and so you spend a lot of time mining for books to get your total to meet the minimum…only to get that error at checkout without any warning. I’ve tried everything I can think of to clear it. Re-entering my information, logging out and back in, different devices, etc.
Another problem it has (for me) is that it will seemingly log me out while searching, adding to my cart, or even attempting to check out. (Issue #3). 50% of the time signing in just sends me back to their home page and still signed out (issue #4).
But the absolute worst is when during the order placement it (I.e., charging your card) it boots you out (issue #5) and you don’t know if your order went through or not as you may or may not get a confirmation…even if it did go through. And it doesn’t always get reflected in your order history if this doesn’t happen. If it does go though, I believe the shop still gets the order and the online stock is depleted by the amounts. But if they have multiples (and you are limited to 1 copy) you can’t rely on that as a mean to know.
This happened to me at one shop, and resulted in my account with them getting suspended…despite years of having an account with them. An order went through, but on my end I received and error. They still had stock, and my order history did not reflect it being bought. So I made a second attempt to order it, which then went through.
The problem was this store has a strict 1 per customer rule, which Comichub can prevent multiple orders of the same item from a shop. It prevents you from adding it to your cart, whether you ordered it 1 second ago or 5 years ago. So the system should not have let me add another copy. But it did, and so even though my history shows one order, the shop got two invoices. And the canceled both and suspended my account….no warning, no explanation, just an “FU” to a loyal customers.
I only found out when I could not log in…and when I called the shop they told me I violated their rule (which wasn’t even known to me other than what comichub doesn’t allow) and I’d have to speak to the manager. Which I have reached out politely through email (never responded) and stopped in the store (not around) since then to no avail. Nice way to treat a loyal customer. One strike and you’re out!
Getting long winded…but that last one is more of a complaint about how the shop has handled the situation…set up by comichub’s issues during checkout.
