Iāll try and call ebay tomorrow (if theyāre taking calls on Sunday) and see what they say. Iām fortunate that this situation hasnāt come up for me before considering how many books Iāve sold. Iāll see what they say and move on from there. Just curious what my obligations are. Thanks.
Agree. Chances are it got delivered to the wrong addressā¦and will get corrected within a few days.
Drag this out as long as possibleā¦itās B.S. they didnāt even contact you to let you know the situation.
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Yep, this is the part thatās bothering me. He waited exactly 1 day before opening up a case. Had he contacted me and let me know it didnāt arrive I couldāve contacted USPS to find out what happened, or he couldāve just called them himself. All the tracking information is there. If I couldnāt resolve it I wouldāve just given him a refund anyways.
The fact that he got ebay involved almost immediately without contacting me first makes me think heās just looking for a refund.
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This situation just happened to me (Confirmed as delivered but a Case opened)
I was calm and helpful (told him to call his local post office for instance) and told him it still could show up due to post office mess up.
I added pictures to the case showing confirmed delivery, waited the whole thing out, and eventually won the case in about a weeks time.
My item was $175 so I was quite focused on the whole thing.
The whole time he claimed it was stolen from his property which may or may not be true - who knows.
Bottom line is you will win the case with the confirmed delivery
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I had a few cases exactly like this, ebay sides with you everytime, just respond with tracking and it will be closed very fast.
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If itās stolen from his property, how is that your fault? Nonsense. So many scammers out there.
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Agree with the other posters above, Iāve had it happen a few times and so long as the tracking says it was delivered youāre good.
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I always tell them to contact their local USPS as tracking shows delivered and I usually do the same on my end at the post office that it was shipped out from. Then I usually always allow the standard USPS 2 weeks, cause sometimes they just magically show up even after tracking says they already did cause it could have gone to the wrong house (happens all the time, Iāve gotten neighbors mail and I walked it down the street to deliver to them myself).
After two weeks, if nothing and you had insurance on the package, file the complaint and just reimburse the buyer. If the post office does any more work to try and deny, theyāll look for the package or verify it was delivered and the person could be lying as well. But baby steps for sureā¦ if you make it look like you care and trying to get to the bottom of it, itās only good karma from that point on for you.
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Not an eBay headache, just some rampant stupidity or shill-icious shenanigans. This auction is already way up over the highest BIN ā which is signed, no less ā and still has 3 more days to go.
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If you upload the tracking number in the dispute, eBay will side with you every time because the tracking says delivered. Itās the one time eBay actually sides with the seller. Every time it has happened to me, I have uploaded the tracking number and won. No refund if it shows delivered. I canāt be responsible for porch pirates or a misdelivery, and believe me, if you refund them and then try and contact the post office, they wonāt give you any money for the claim.
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Wow. That book jumped up.
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On the resolve/review page there is a button to upload a tracking number or message the buyer. When I click on upload tracking number, the original tracking number is already filled in and is greyed out so it canāt be changed. There is an add additional tracking number, is this what you guys are talking about?
I just messaged the buyer and sent some screenshots with the delivery confirmation. Contacted eBay to see what they would say to make sure. The rep said thereās nothing more for me to do as they will review it. He did ask if I could do a claim with usps. Why would usps reimburse me if it says itās been delivered? I told him Iām not going to do that as it was a minor sale and that it went through a courier here in Canada before it was handed over to usps. Highly doubt they will approve my claim since itās been delivered. The rep says thatās ok.
Going to wait and see what eBay says.
I canāt remember exactly, but I do remember I would just cut and paste the tracking number somewhere and hit submit.
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Not a headache but got an offer on an item for $175 from $195, so yeah, I took itā¦ while itās waiting on them to do the final confirmation to accept, someone else swooped in and did the BIN of $195ā¦ Love when that happens!
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Did you send them the offer, or did you have best offers on?
Because usually once you accept an offer the listing gets taken down.
They messaged with an offer that I then sent officially so doesnāt get taken down while theirs is pending.
Hereās a new one. Buyer doesnāt have an addressā¦eBay says not to ship itā¦but Iām sure theyāll start pinging me if I donāt ship it in a few daysā¦
Not sure how a sale goes through like thisā¦:
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Iād cancel and move on. Comes off as just a effing headache in the makingā¦
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Is it not International Shipping program? They are just telling you not to ship to his actual address, but instead ship to their hub. They still tell you where the buyer is located, but they donāt want you shipping to him directly as it will bypass the protections.