I made an EBay purchase and the slab/comic showed up with some damage. The comic was very loose in the slab… it wouldn’t even take a knock or jolt to move the comic around… if you just stood the slab up the comic would slide to the bottom. That must have caused damage during shipping because one of the bottom corners was fraying significantly.
Anyway, I emailed the seller and told him. He says ok initiate a return. Initially, I was surprised at how easily he accepted the return. According to his listing, the slab was freshly back from CGC so I assumed his quick acceptance of a refund was some kind of acknowledgement that he knew the slab had issues. But even then, I would still expect him to make an argument based on my experience iwth other EBay sellers.
After I started the return process, I get an email from EBay that says;
"You accepted a partial refund of $1,010.33 and you don’t need to return this item to the seller - you can keep the item. "
What is this about? Why would I not have to return the item? Because it’s not a full refund or is there something else going on? The refund was only partial because he didn’t refund the $10 shipping cost… (and I didn’t make a stink about that). Is there some kind of process I’m not aware of that sellers can insure against customer returns… i.e. the seller was made whole from this transaction and didn’t lose money?
Looks like the seller jumped the gun and pre-emptively and unintentionally issued you a refund before receiving back the slab.
Normally, the buyer automatically gets a return label to send the item back. Once the item is returned to the seller (which is automatically confirmed by the tracking number), the seller has 2 business days to issue a refund assuming there are no issues (like a scammer sending back a rock)
eBay does give the seller the option to refund the buyer immediately before receiving the item back and not requiring the buyer to return the item since the seller will be charged for return shipping so low priced items are not worth the hassle.
This seller may be new and unfamiliar with the entire eBay return process because a partial refund may have officially closed the return in eBay’s mind. Check your official eBay Messages for a notification.
You should contact the seller immediately and work something out. He’s basically at your mercy.
I’m scratching my head with this one. That’s a high dollar book to completely refund and not want it back. It could’ve been insured but that like pulling teeth if it’s the USPS Insurance. I could see if it’s a low dollar book and the seller not wanting to pay return shipping.
I sold a used video game years ago on eBay. A combo pack of the first 2 Gears of War games. I had forgotten to include one if the discs. I later found it inside my Xbox disc tray. eBay just let them keep what they had, I kept the one disc and they refunded the buyer out of ebays money. eBay ate it.
I’d contact the seller and see if they made a mistake. I’d think the seller would’ve already contacted you though if it was a mistake.
I’m just figuring out some eBay stuff and I thought it was bad enough eBay charged nearly a 12-15% Final Value Fee. As well there’s a .30 cent processing fee. That’s not the issue at all though. My issue is they know exactly what I pay for shipping and taxes and they charge that FVF on not only the shipping cost but the taxes as well. Now let me try and understand why the shipping cost and taxes are also charged a FVF. Because they’re money hungry pos.
It doesn’t seem legal that they can charge a fee on the taxes they collect for the state. We don’t see that money period.
They switched to charging FVF on shipping because there were a ton of people who would sell books and other things for a $1 with $100 shipping. People would try to get around paying the FVF by doing this. eBay got sick of people ripping them off and punished us all.
It only takes one for a rule or policy to be made.
Just like the forums here, took one person to make me set an image max size of 1MB to prevent the over posting and spamming of huge 8MB pics of his ugly dog.
You can win those cases. I know someone that kept happening to. So, he started marking the item in some unsuspecting way to prove it wasn’t the same item. When he caught them with photos and told them, they often would drop the case, lol. However, he sold electronic stuff, easier to mark.
In the case of comic books, if you have creases/marks/different colors that weren’t in your comic. Seems you’d have a pretty good chance to get it dismissed.
Ebay is good for the convenience but it is stuff like this that just makes it stressful to deal with.
Yes, I did this when selling a bunch of computer stuff. Little did people know I kept records of the serial number (photo and doing a disk analysis dump output).
So many times people would initiate a return, claiming the drive was “no good” so my first response would be the very happy sounding, “Most certainly we accept returns. I’m so sorry the drive is not operational. Please start the return authorization and once received, we will verify the serial numbers match with the drive shipped out and once we verify the drive is actually broken or not, we’ll issue refund.”
More often than not, I’d get the followup reply, “oh, sorry, we got some drives mixed up, the ones you sent are good.”
Mmmmmmm… Hmmmmmmmm…
I once sold a fiber card. Took pictures of it and the modules that you can remove with different speeds. Had someone say the fiber card did not work. Sure, send it on back. Once I got it back, first thing I noticed was the modules were completely different. Notified them. They didn’t even argue, they were like, can you send it back to us. My reply then was, if you want it back, you’ll have to send me $15 for shipping again to also cover the return shipping I forked over for the return where you were trying to scam me out of the product by switching components. They paid cause I’m sure they didn’t want to get eBay involved.
Yes but they know exactly what’s paid in shipping as people do it through eBay for the discount. There’s no reason to charge it when they can see what people paid for shipping. Which the discount usually covers the fee. They shouldn’t be taxing a tax from sales based on what the state collects in sales tax. The seller never see that and I do smell a class action lawsuit when more people realize there being charged fees on fees.
To be fair, if you live in a state that charges sales tax, then any store that accepts a credit card payment from you is also paying the credit card transaction fee on the sales tax. The credit card company only sees the total amount of a charge that would include sales tax. B&M merchants are not getting discounts on their credit card fees to account for sales tax.
So it’s not like eBay or PayPal are doing anything that hasn’t been already accepted as part of standard business overhead.
Sent a customer a Marvels Voices in a comic mailer with extra padding and they said it arrived damaged so I asked for photos they didn’t send me any, so anyway eBay favoured the customer refunded them and he sent me this back as the return
This one they might. This is just straight up fraud with them sending the wrong item back.
The problem here is, the buyer should have said, “I got wrong item and it was damaged”… that’s key I think. All they did was say it was damaged. That’s a huge red flag of them purposely sending the wrong book back to get the actual item for free.
