I just saw that. What a rip off. They get a raise because now they add in the tax. Bullshit
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its the 30 cents on the smaller sale items
Wasnât sure where to put this one and for some reason I canât find a similar topic (which surprises me), but ebay really sucks!
So I recently made a sale of multiple books and because we couldnât get a combined invoice generated (I can never figure out how to turn that function on), buyer paid individual shipping for all of them. I issued a partial refund and expected ebay to refund me the pro rata share of the fees. They didnât. I reached out to them and asked why not, and the response was âI can see We took the fees on the total amount of the sale including shipping. Even though you have refunded the buyer, we do not credit final value fees in that case.â I went through several more people to no avail. Real idiots over there.
So bottom line, theyâre collecting fees on money I rightfully returned to the buyer! This is really outrageous to me. It amounts to maybe just a few bucks, but this to me is an unconscionable business practice.
For you regular sellers out there, make sure to turn on the function to have buyer ask for a combined invoice or youâll get stuck with paying unjustified fees.
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Thereâs an âEbay Headachesâ thread in this forum, somewhere.
I think thatâs what youâre looking for. 
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Donât need to look, already merged with existing topic. 
There is a âSend Invoiceâ button that should come up in your seller dashboard when a buyer purchases multiple items. In there, you can choose your shipping price.
Im all for getting off of eBay and complaining about them, but this one is on you. They have the tools available to you to use to work around this issue, it just seems that you havenât taken the time to learn them.
I have a current issue ongoing right now where I went to refund a buyer part of their shipping and it said, âwe experienced an error, try againâ. I tried and tried and it wouldnât work. Went through customer service and no one could help⊠all they told me was to refund them with PayPal⊠makes no sense.
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I believe his point was that eBay is collecting final value fees on money that was returned to the buyer. They, eBay, shouldnât be collecting fees on money that wasnât involved in the exchange of goods. The tools being available are moot to this complaint.
Having said that, I do see your point, but I just donât think it actually addressed the OPs concerns. 
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It may not have answered their concerns, but if the transaction was handled with the tools that were at their disposal, the fees wouldnât have been an issue in the first place. If the tools that eBay has set out werenât used, I think eBay is fully in the right in this instance, as much as it pains me to say.
After rereading what I wrote prior, the tone was a bit pissy. Perhaps I myself was in a bit of a pissy mood at the time. The delivery of what I was trying to say was off, but I stand by the message it conveyed. I guess we will agree to disagree on this one.
Quick question for the great and the good of eBay sellers. Is it possible to combine shipping when posting internationally using eBayâs own postal option?
A real simple fix would be to offer free shipping. Just include the shipping in the items cost. Youâre being charged a fee on shipping anyway.
Yes I should have learned but disagree with you that this permits ebay to collect unearned money. Anyways they seem to agree with me as well because I tried again and credited me without further hassle. The rep also admitted this is a system issue they are trying to fix.
Bingo
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If they decided to return the money to you, as was their prerogative to do so, then Iâm happy you got it back and are satisfied with the result.
Iâd agree as well. If eBay is collecting fees based on final sales of goods and services, they should also refund when the seller refunds. Sounds like a whole lot of fraud if you ask me⊠Iâm so happy I donât use eBay to sell anymore. Best decision ever to drop them when they switched to their own payment systemâŠ
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Here is an eBay headache for you. Anyone ever have this? Why would eBay even allow a claim to be filed when the tracking they provide right on the very transaction that is ON THEIR OWN GODDAMN WEBSITE shows it was delivered 4 days ago. eBay if wack.
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You will win this. Buyer is stupid.
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Or it truly didnât arrive. USPS is pretty incompetent at times too. Iâve had shit marked as delivered and it never made to my doorstep or mailbox. But Andi_3123 was quick to jump the gun⊠he filed his dispute on June 21st and item was delivered on June 28th. Heâs just being an impatient little biotch more than likelyâŠ
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Yes, you should win. However, I once purchased an item (probably a year ago) where the confirmation indicated delivered but it wasnât. I was home and actually received the mail in person that day so it was really strange. Initially ebay ruled against me but I called and complained and they refunded me. I have no idea whether they charged the seller or bit the bullet on that one. It was like a $30 item. What got them to issue a refund is me telling them that confirmation only confirms city of delivery, not the address, so the seller could have easily shipped to the gas station down the street and nobody would know whether it was actually delivered to my home, just my city.
I had to raise the same issue again several months ago when I purchased a semi-big key (from someone who I suspected might be a shady seller) and sure enough, he did the same thing, only he was stupid enough to use UPS, so I called UPS (who was able to tell me the exact address used) and UPS confirmed he shipped to a grocery market in my town. I called him out on it and he immediately refunded me.
Oh yea I wasnât worried about winning. I know Iâm getting my money. Itâs just stupid that they allow people to file claims against stuff that clearly says it was delivered in the tracking they themselves provided for the buyer! Once that tracking shows delivered I am done with it. If someone stole it or the post office messed up then you contact them. I canât do anything about what someone did with your mail after they marked it delivered to your mailbox!