I had the same experience where they wanted photos of everything. I generally dispose of most bags/boards that comics are shipped in and substitute with my own. Days after I submitted my damage claim, they respond asking for pics of the box, the comics (IN the bags/boards they were shipped in), the packing slip, and something else. All that shit was long gone in my garbage.
The correspondence took forever as they are super slow in responding to each email. In my opinion, it was obvious they were trying to make it as painful as possible to get a refund.
File dispute with credit card, don’t even bother with them. Let them fight the credit card on their ridiculous requests for a simple replacement, refund, return… etc. Their actions force you to go this route instead, so if their game is to hope you give up, then play their game by making them have to do the same, bending over backwards with the credit card companies.
I had a similar experience with one $3 damaged book otherwise Unknown’s packaging and the quality of books they send out are solid. The biggest downside is they hold all the books before they mail them, so it may take a while to get them. I saved so much from the free bag and boards, free shipping, and no tax, making unknown a good option for me.
It seems to be the same businesses over and over and over again that cause the community problems.
Unknown is one in that business category. There are more. I watch and read forums (like this one) and avoid those that I see as perpetual problems over and over and over again.
I don’t care what they’re offering that I want - I won’t buy
I’d imagine that’s going to come back and haunt them if they’re selling over the thresholds that the different states impose… that’s if they’re being honest about the “amount of business” they’re getting since 2018…
My experience with Unknown and them being the absolute worst. When they first started they did pull lists (long before they figured out they could make exclusives for a living). Everything went good for a year. Then they started exclusives and running con to con peddling their bullshit, and allowing the owner to complete his graded uncanny xmen run. Anywho… I got invoiced for a monthly pull. Paid it, got it in and was missing some books. Whoever was at the shop couldn’t find them, they had problems keeping people for the pulls and shipping. Promised me they would replace them. Next month comes in, and missing more books. All while Darren the owner is off running con to con. Then I was told I should be grateful because they had stopped doing pulls due to not being able to find any help. I asked about my missing books (around 20-30), and best they could do is offer me credit. I told them F no and I would dispute the charges through PayPal. I did and won all my money back.
TL:DR - Unknown sucks and is a plague in the comic industry
I’m curious how they are able to do this. We are in Texas as well and have not found any sort of tax loophole that allows us not to have to charge / pay sales tax. That’s really strange.
Ok that makes more sense. So then you just have to make sure you are under the threshold. Shopify does keep track of this so I would assume they are doing things correctly.
Maybe but I doubt it. They claim they’re so busy, I’m sure they’re breaking some tax laws in some states… unless they’re flat out lying. Honestly if I ran an online business, I’d just go ahead and get in the habit of charging sales tax based on your state across the board for good measure.
This is what it looks like as it keeps track of your orders. It has a few sections: “No Action Required”, “Monitoring Required” and “Action Required”. Its pretty neat!
Periodicals, which comics are, are tax free in New York State. No illegalities as there’s no tax on them. Though I have been charged by various businesses online and in person that have charged tax on older books.
Ordered 14 copies of Star Wars High Republic 10 @ 4.99 an issue from Mile High yesterday. They were marked as in store/ online so I understood that I might not get them all. Got an email today that only 3 are shipping which also caused me to lose the free shipping. Not the end of the world.
However after checking on their site today and seeing that they now have them listed at 14.95 an issue I will not be ordering from them again.
I have never been impressed with their service and have received back issues with half price books clearance stickers on them in the past. Always have much better experiences with mycomicshop.
Umm … Anyone know what the hell this is?? I haven’t been on their site all day. I had just clicked on my third book to look at the synopsis and I get this nonsense.
I might click on 100 books or refresh 200 times in a day… Never seen this before
Policy must’ve changed? They need their website
To reflect it when adding copies, otherwise it’s BS. Should apply to all books.
I will say when I went into their store a few summers ago they were pretty nice guys, very friendly and cared about their products. They had a vendor in the shop helping design their shipper and they were very excited how robust it was going to be compared to other shippers.
