Can’t log into my TFAW again…
Anyone else experiencing this?
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Let’s keep this rolling everyone… more D-Rog having TFAW issues memes… 
The one that makes me laugh the loudest wins a EFFING prize!
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Even when I change my password still won’t let me in.
They just don’t want me to drop my books before FOC. I know their game.
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D-Rog,
Sorry to hear the site’s giving you a hard time. But, I’ve noticed that I’ve been required to login every day recently, whereas before I would stay logged in for weeks at a time. Feels like something has changed. I hope they straighten things out for you.
I just don’t ever add anything I don’t plan on buying. 
I add it in case I forget to order a book from my LCS. I remove them as soon as the order is confirmed.
They’re sort of my backup.
So you hold the books hostage then… I see… 
I haven’t been interested in incentive books for nearly a year. I’ve maybe had one incentive book in the past
6 months in my pre-orders. And I wanted that one and bought it.
Everything else has been open orders. So technically I have not held any books “hostage” in a very long time.
Since my LCS is still in the Stone Age (I have to physically tell them what book I want to pre-order and wait for them to get back to me) TFAW is just an easy way to keep a live list and reference back to it.
Sometimes it bails me out when I forget a book. So it’s all good. No harm done to anyone.
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BTW, finally back in and i did accidentally order a book…but I don’t believe I asked my LCS to hold it for me so my system worked as intended. 
I’m just teasing you…
I know. But I’m going to respond in kind anyway. It’s what I do.
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God damn it TFAW. It has been a good run with no issues or problems. Then this comes in the mail today.
First slab they shipped me and the book was damaged.
Based on TFAW’s plethora of smashed corner books I’ve received over the years; it is no surprise that a slabbed comic will also have a smashed corner.
I think if they shipped cold rolled steel 3 inch Plate in a box, it would get damaged on the corner.
We already know they don’t give a rat’s ass about packaging and are willing to deal with the after effects of folks complaining - great business model
On with live chat now, they are waiting for the email that was already received, they said they have not received it, even though their server kicked back an email response saying it was received 10 minutes ago, and in the email it says if this is time critical to contact the help line
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it was packed in the thinest of bubble wrap and against the ends of the box. I knew this was going to be an issue
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I was kinda mean on the chat, but I wasn’t until he started to contradict himself:
(13:34:47) *** Anthony Hammock joined the chat ***
(13:34:47) Anthony Hammock: Latest order included a graded book and the slab was cracked
(13:35:02) Kyle Steele: Welcome to chat Anthony. My name is Kyle.
(13:35:32) Kyle Steele: Sorry to hear that, if you could send us photos to our email at help@tfaw.com we’d be happy to take a look and see what we can do to assist you in this matter.
(13:35:43) Anthony Hammock: Hi Kyle, see above. I have sent an email already with photos, but after waiting so long for the slabs to ship, this is unacceptable the slab should be cracked. Pictures were included
(13:36:24) Anthony Hammock: Since the box was not damaged, it must have been shipped out that way
(13:37:30) Kyle Steele: So we’ll get to that email as soon as we can, and get back to you with the next steps to getting this resolved.
(13:37:55) Anthony Hammock: How long will that take?
(13:38:21) Kyle Steele: Right now we are a person down, but you should hear back from us by next week.
(13:38:25) Anthony Hammock: The book came out in October 2021, and I am just now receiving it
(13:38:50) Anthony Hammock: Granted I know it takes time for the slab to come back to you guys but they have been back for months
(13:38:57) Anthony Hammock: and now it is damaged.
(13:40:45) Kyle Steele: We don’t hold any items for later processing now, and that only seemed to recently arrived to our warehouse from the grader. We’ll do what we can, and will get back to you as soon as possible with the next steps to getting this resolved though.
(13:41:01) Anthony Hammock: I am sure.
(13:41:29) Kyle Steele: Is there anything else i can assist you with while you are here?
(13:42:07) Anthony Hammock: Not sure if I already sent an email and you guys have the pictures of the cracked slab, you can’t assist me at this point?
(13:42:23) Anthony Hammock: What is the point of having the chat even? Not like I can call anymore
(13:42:46) Kyle Steele: Sadly I don’t see the email at this time, it can take awhile for them to come in through the servers though.
(13:43:09) Anthony Hammock: I work for the government and even our email servers are not that slow
(13:43:43) Kyle Steele: I’m sorry, I just don’t see it yet. We will get to it as soon as we can though once it does come in.
(13:44:28) Anthony Hammock: This is insane but whatever. I can just do a charge back on my credit card
(13:45:01) Kyle Steele: You don’t need to do that. We will help you out in this matter, and get it taken care of as soon as we can.
(13:45:59) Anthony Hammock: Well, the way I see it, It would be more motivating as most credit card companies charge the vendor a fee when there is a charge back. if enough people start doing it hopefully it will motivate the company to fix the issues that they have been having for a long time
(13:46:53) Kyle Steele: I don’t see the email, there isn’t anything I can do at this time, but again we will do all we can to help you out. Is there anything else I can assist you with while you are here?
(13:47:12) Anthony Hammock: it was sent to help@tfaw.com, should it have gone elsewhere?
(13:47:37) Anthony Hammock: and funny I received an email back from your servers at 4:33 PM eastern saying it was received
(13:48:01) Kyle Steele: It will arrive here as long as it was sent. It can take it some time to arrive to me. That is automated and not from our end.
(13:48:02) Anthony Hammock: it is 4:47 Eastern so, yeah, it should be there
(13:48:19) Anthony Hammock: It is automated, as in, from the server?
(13:49:02) Kyle Steele: I’m not our IT Team, I can only tell you what I see at this moment. I just know it can take a while to arrive to us as the end user.
(13:50:29) Kyle Steele: Is there anything else I can help you with while you are here?
(13:50:54) Anthony Hammock: Nope just stalling long enough hoping you will see the email that was received by the server almost 20 minutes ago
(13:51:14) Kyle Steele: If there isn’t anything else I can assist you with I will have to end the chat.
(13:51:22) Anthony Hammock: Because in the email it directs me to hit the chat up if this is pressing, and to me, this is a pressing issue
(13:51:39) Anthony Hammock: you do what you need to do Kyle.
(13:51:58) Kyle Steele: Have a great day, and we will get to this as soon as we can.
(13:52:04) Anthony Hammock: sure.
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I had forgotten about the whole “prove to me the books are damaged” routine from TFAW.
Brings back awful memories.
I know it probably has to do with insurance and whatever, but quite frankly my dear I don’t give a damn. They frustrated the hell out of me by making THEIR incompetence & uncaring = MY problem. That aint happening.
I was going to ask you since it was just one book did they cram it into one of those flat mailers…hahaha.
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