Sounds like a huge mess.
Max in customer service is making them lose sales.
Is he a manager? Part owner, or just doesn’t care all that much?
Wish we had a recording of Anthony talking to Max for the hilarity lol.
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How in the ■■■■ can you have a customer service representative on the phone to address an issue and they can’t handle it while on the phone?! I wonder if they realize the amount of business you bring to them?
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I doubt they care. Seems like they don’t.
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I was actually calm when I spoke to him but told him the ridiculousness of having a phone line that is near impossible to get through to. And when you do, they refuse to do anything.
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Sounds like Max is overworked and underpaid while dealing with all the F’up’s the shipping department and other departments are bringing forth.
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“Customer service agents…”
Should not be plural I think… Seems like Max is the only one there apparently…
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I heard that Max, Maxima, Maximilia, Maxsie, and Max the knife all work there
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Max and Kyle seem to be the only two.
They clearly need more help if it’s a week or more to even respond.
Now by comparison, how I received a slab from Mycomicshop
Oversized box
Slab box inside. Notice the corner protectors.
Bubble wrap inside the slab box
Same shipping cost or less.
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Looks like they actually cared, imagine that!
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Thats an older book. Which issue is it?
It is. Give you a hint, Neal Adams’ first Batman work.
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Oh, if it’s the one I am thinking of it is a doozy!
Well. I guess the tweet may have helped because the got back to me today. However, the response is a bit of bull shittery.
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“Cracks in the case does not lessen the grading”.
No, but impact damage of the book inside the cracked case sure does…
This is a 9.6 with slight impact damage to the case…
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